Client Rights & Information

At Homegrown Counseling, we are committed to providing ethical, transparent, and respectful care. This page outlines important information regarding your rights as a client, including how to access your records, contact the appropriate licensing authority, and file a complaint if needed.

Access to Your Healthcare Records

Licensing & Regulatory Authority

You have the right to request access to your healthcare records in accordance with applicable laws.

To request your records:

  • Call our office at 817-961-1553

  • If you are requesting your own records, they can be released through the client portal

  • If records are being requested by a third party (such as a doctor, attorney, or for disability purposes), a signed Release of Information form is required. Once received, records may be securely faxed to the appropriate party

Additional documentation or identity verification may be required before records are released.

Homegrown Counseling providers include Licensed Professional Counselors (LPCs) and Licensed Clinical Social Workers (LCSWs), regulated by the Texas Behavioral Health Executive Council.

If you have a concern or complaint regarding your services, you may contact the governing authority directly:

Texas Behavioral Health Executive Council
George H.W. Bush State Office Building
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701

Main Line: (512) 305-7700
Investigations/Complaints (24-hour toll-free): (800) 821-3205

Filing a Complaint

Clients have the right to file a complaint regarding services received.

To file a complaint, you may contact the Texas Behavioral Health Executive Council directly using the information below:

Investigations/Complaints Line (24-hour, toll-free):
(800) 821-3205

Complaints may be submitted through the appropriate channels provided by the Council.

Your Rights as a Client

As a client, you have the right to:

  • Be treated with dignity and respect

  • Receive ethical and professional care

  • Request access to your records

  • Ask questions about your treatment

  • File a complaint without fear of retaliation

We are committed to maintaining a safe, supportive, and professional environment for all clients.

Questions or Assistance

If you have questions about your rights or need assistance, please contact our office at 817-961-1553.